Terms and Conditions
By making a deposit payment and accepting work to start you are accepting these terms.
Deposits and Payment
When placing an order with Origami Fox, a non-refundable deposit of £100 must be paid before any work commences on all orders. This will guarantee and secure the price you pay for items at the time of ordering. 50% of the balance will be due at the start of design and the remaining balance will be due before each part of your stationery is delivered (eg. save the dates, invitations, day stationery, etc). All charges will be paid via invoice. We will advise you of any price changes and your remaining invoice will be adjusted. If there are any adjustments such as actual number of items ordered your final invoice will be adjusted. If the number changes and supplies have already been ordered by us then you may be subject to extra costs for getting more supplies ordered. It is advisable to order extra to allow for these changes.
For bespoke orders, Origami Fox will supply an initial design visual and three (3) sets of proofs allowing for changes. For studio collections, we will supply three (3) sets of proofs allowing for changes. Any alterations above this will be liable to extra costs. You will be sent PDF proofs throughout the design process for you to check and approve design, wording, layout and spelling. It is your responsibility to make sure that the wording is exactly as you want it and that there are no spelling mistakes etc. Origami Fox will not be held responsible for any spelling mistakes. Printing will not commence until we have received written sign off from you. By signing off on the final proof you accept responsibility for the information, wording and layout as shown. If errors are discovered after proof approval you will be charged for the time to rework and reprint. Please note that the longer your proofing rounds take the longer your completion date will be pushed back. I estimate the completion time of each order based on my workflow at that time. If proofs or information is not turned around in a timely fashion then your order may be subject to interruption from other orders.
We use Royal Mail Special Delivery or Parcelforce which are tracked and insured for delivering all orders. Items will need to be signed for so please make sure that there is someone at your supplied address. Collection is welcome if you are local but must be pre-arranged. All our products are carefully packaged and leave us in perfect condition. Origami Fox accepts no responsibility for items lost or damaged in the post or delayed due to postal strikes or circumstances out of our control. We are happy to send goods Internationally and will source the best form of postage for these jobs. Please note that goods posted outside the UK may be subject to local custom charges. Origami Fox accepts no responsibility for delays in shipping or duty charges.
Please note that samples and proofs may not exactly match the finished product due to variations in the print production process. Printing can result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and are not classed as a fault. Please be aware that colours appear differently on screen as to printing and we cannot guarantee an exact match.
In the event of an order being cancelled by yourselves Origami Fox will not refund any money once the work has commenced on your order. We strive for excellence in customer satisfaction, so if you are unhappy for any reason, please contact us immediately so we can find a solution. In the unlikely event of the order being cancelled by me then you will be given a full refund.
Origami Fox holds copyright for all designs and you, or any third party, can not copy or reproduce any of my designs from the PDF proofs sent to you. Any improper use of the stationery and designs will be pursued. All stationery supplied may carry a discreet reference to the designer’s website. If clients wish to include copyrighted material (such as song lyrics, poems or readings) in any of the stationery, they must obtain permission from the copyright owners and provide evidence that this has been obtained. Origami Fox take no responsibility for the inclusion of any material that is in breach of copyright law.
Origami Fox reserves the right to use samples of your stationery for photographs, portfolio and marketing purposes. This includes photographing and using them on social media and website, including them in sample packs and displaying them at wedding fairs and events. If you do not want us to use your samples for future marketing then please let us know.